Frequently Asked Questions:
Erno Laszlo Brand Values
WHO WAS DR. ERNO LASZLO?
Dr. Erno Laszlo, a renowned Hungarian dermatologist, was a visionary who created the world’s first dermatological skincare line over 90 years ago based on key principles still followed today. Dr. Laszlo was a true visionary and innovator. His original formulas were so advanced that many of them remain best-sellers in the line. Today, the company that bears his name carries on his tradition of introducing cutting-edge products that work. Made famous by his legendary clientele, Dr. Laszlo’s legacy lives on. Erno Laszlo continues to be the skincare brand of choice for top celebrities around the world.
DOES YOUR COMPANY TEST ON ANIMALS?
HOW DOES ERNO LASZLO CONDUCT PRODUCT SAFETY TESTING?
WHY HAS MY FAVORITE PRODUCT BEEN DISCONTINUED?
I’VE READ THAT PARABENS ARE BAD FOR YOU. WHY DO YOU USE THEM IN YOUR FORMULATIONS?
WHY DO YOU FOMULATE PRODUCTS WITH DIMETHICONE AND CYCLOMETHICONE?
WHAT DOES PHELITYL MEAN?
WHY DO YOU USE ALCOHOL DENAT AND ISOPROPYL ALCOHOL IN YOUR PRODUCTS?
Some of Erno Laszlo products are formulated with the most refined cosmetic alcohols available. While cosmetic alcohols may be drying to some skin types, work with your Erno Laszlo Skincare Consultant to determine the best products for your skin.
COVID-19 – RESPONSE
Erno Laszlo’s response to COVID-19 in our community and to our customers:
Our office employees have been working from home since March 2nd. We will continue with this change for as long as deemed necessary. We are following the guidance from the CDC and government officials. Our fulfilment partner has put processes in place to ensure their employees are all wearing gloves and wash their hands every 30 minutes while packing out .com order(s). We pulled together a short video to demonstrate what our operation currently looks like for each order we process. In addition, our fulfillment partner has hired a maintenance team that will be focused solely on the cleanliness of all high traffic areas, machines and workstations. All warehouse employees are splitting shifts to decrease the amount of people in the facility at one time.
Celebrating the Bold and the Brave
We believe in the power of community and want to show a small token of gratitude to the service providers working day and night to combat this pandemic. Doctors, nurses, grocery stores, pharmacy workers, police, the fire department, teachers, government and military professionals and so many more are on the front lines and working to keep us safe and healthy. Please join us in a token of gratitude by visiting www.ernolaszlo.com/product-request to suggest or nominate an individual on the front lines who could use a (skin)care package to brighten their day. We will be sending to as many heroes as we can in the US. If anyone has any questions or suggestions how we can make a difference during this difficult time please contact our CEO Charles Denton at email@example.com.
Work For Us
HOW SHOULD I APPLY FOR A JOB WITH ERNO LASZLO?
If you are interested in a career with Erno Laszlo, please send your resume to: firstname.lastname@example.org
Private Appointment Information
DO YOU OFFER BRIDAL OR PRIVATE APPOINTMENTS?
Erno Laszlo offers consultations at most Erno Laszlo counters. You can also get a full ritual by using our online Skin Personality Quiz.
WHERE CAN I BUY ERNO LASZLO PRODUCTS?
You can purchase Erno Laszlo products directly from ErnoLaszlo.com.
DISCOUNTS AND PROMOTIONS
Offers and discount codes cannot be combined with other offers and promotions. Offers are available to US residents only at ErnoLaszlo.com. Offers are not applicable to the purchase of eGift cards; sales tax; shipping and handling fees; items that are not in stock at the time of purchase; pending purchases or purchases made prior to or after the conclusion of the offer. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offers and to modify or cancel a promotion due to system error or unforeseen problems. Allow at least 3 business days for processing. We reserve the right to substitute any free item offered with an item of equal or greater value. Use of any promotion constitutes acceptance of all Terms & Conditions at ErnoLaszlo.com. Offers are subject to change without notice. Other restrictions may apply.
WHEN WILL I RECEIVE MY ORDER?
Please refer to our Delivery & Returns for more information about shipping options and estimated delivery.
WHAT FORMS OF PAYMENT DOES ERNOLASZLO.COM ACCEPT?
ErnoLaszlo.com accepts payment by Visa, MasterCard, and American Express. ErnoLaszlo.com accepts Klarna when applicable.
IS IT SAFE TO USE MY CREDIT CARD?