ORDER PROCESSING

Our are typically processed within one to two business days (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

Order processing time can be longer during sale periods, but the majority of orders are shipped withing 2-3 business days.

We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

 

ORDER STATUS

You may check the status of your most recent order(s) by signing into your account in the top right corner.

Your account page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.

Please note: Fedex may not have tracking information available for up to 24 business hours after the order is shipped.

For time sensitive requests, such as order cancellations or address changes, please email us at advisor@ernolaszlo.com, chat with a member of our Advisor team, M-F 9 AM – 8 PM ET or call us at 888-352-7956 for assistance.

 

ORDER CANCELLATIONS

You can cancel your entire order within 30 minutes of placing order by contacting our Advisor team.

*Unfortunately during sale periods, we are unable to cancel any orders due to the volume.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

Item(s) not available.
Cannot ship to address provided.
A duplicate order was placed.
Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please email us at advisor@ernolaszlo.com, chat with a member of our Advisor team, M-F 9 AM – 8 PM ET or call us at 888-352-7956 for assistance.

 

HOW DO I CHANGE, EDIT, OR CANCEL MY ORDER?

Please contact us within 30 minutes of order placement by emailing us at advisor@ernolaszlo.com, chatting with a member of our Advisor team, or call us at 888-352-7956 for assistance. We will try to accommodate the request.


*Unfortunately during sale periods, we are unable to edit, change, or cancel any orders due to the volume. If there is a problem with your address, we will work with our warehouse to correct this.

 

SHIPPING

We ship to all 50 states, as well as the UK and Canada.

In the US, orders over $50 ship for free.
Internationally, orders over $125 USD ship for free.

Our free shipping option for both US and international utilizes USPS, UPS, and Fedex rates. We cannot guarantee what shipping method will be chosen by our warehouse, but all orders will receive a tracking number upon shipment. Orders are typically received 2-5 business days from the shipment date. All orders from NJ.

We also offer Fedex 2 Day Air for $15, or Fedex Overnight for $40.

Please note, should you order Light Controlling Toner, your entire order will be shipped USPS or Fedex Ground, due to alcohol being a hazmat. If you need other items quickly, we recommend placing two separate orders.

Under Order Status and Where is My Order, I’d also like to update:

Please note: USPS, UPS, and Fedex may not have tracking information available for up to 24 business hours after the order is shipped.

 

HOW DO I GET A 10% DISCOUNT ON MY FIRST ORDER?

To receive a discount on your first order, you must sign up for our email newsletter. This can be done by entering your email in the pop-up on the home page, or in the box at the bottom of our website. Once you confirm your email address, you will receive an email with your 10% off code.

Please note, if you have purchased from us before and sign up for the newsletter, you will not receive a 10% off code in your email.

 

WHO WAS DR. ERNO LASZLO?

Discover Dr. Erno Laszlo's legacy here

 

WHERE IS MY ORDER?

You may check the status of your most recent order(s) by signing into your account in the top right corner. This is the easiest and fastest way to get the most current information regarding your Erno Laszlo orders.

Please note: Fedex may not have tracking information available for up to 24 business hours after the order is shipped.

For time sensitive requests, such as order cancellations or address changes, please email us at advisor@ernolaszlo.com, chat with a member of our Advisor team, M-F 9 AM – 8 PM ET or call us at 888-352-7956 for assistance.

 

WHAT FORMS OF PAYMENT CAN I USE?

- American Express
- Discover
- MasterCard
- Visa 
- Klarna

 Unfortunately, we do not accept the following:

- CODs
- Layaway plan
- Personal Checks
- Money Orders
- Credit cards with billing addresses outside the US, Canada, or the UK.

Important Information:

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

 

HOW DO I RETURN AN ITEM?

If for any reason you are not happy with your purchase on ernolaszlo.com, you may return the product to us for a full refund within 30 days of receiving your order. We accept returns in any condition.

• To prepare your return package, please fill out the Return Form section on the back of the invoice (enclosed in your original order) and place it inside the return package.

• Follow the shipping instructions provided on the Return Form to send your return package.

We accept returns in any condition, and do not require the original packaging.

If the items received are damaged, please refer to Damaged Items.

Please note: Only products purchased on ernolaszlo.com may be returned for refund.

If you have questions about returns or exchanges, please email us at advisor@ernolaszlo.com, chat with a member of our Advisor team, M-F 9 AM – 8 PM ET, or call us at 888-352-7956 for assistance.

 

DAMAGED ITEMS

We’re sorry to hear your order was not received in good condition! Please email us at advisor@ernolaszlo.com, chat with a member of our Advisor team, M-F 9 AM – 8 PM ET, or call us at 888-352-7956 for assistance.

 

STOLEN OR MISSING PACKAGES

We’re sorry to hear you didn’t receive your order! Please email us at advisor@ernolaszlo.com, chat with a member of our Advisor team, M-F 9 AM – 8 PM ET, or call us at 888-352-7956 for assistance.

 

WHY IS MY FAVORITE ITEM OUT OF STOCK?

If an item selected is temporarily out of stock at the time of your order, you can sign up to notified when it is back in stock by going to the product page, clicking “Notify Me When Available” and entering your email address. Unfortunately there are many supply chain problems these days and some of our favorites have been delayed.

 

WHY WAS MY FAVORITE ITEM DISCONTINUED?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Contact our Advisor Team and we are happy to assist you in finding a suitable alternative.

 

WHERE IS MY NEAREST ERNO LASZLO RETAILER?

Please visit our Authorized Retailers page to find the closest Erno Laszlo retailer near you. 

 

CAN I ORDER FROM OUTSIDE THE US?

Ernolaszlo.com accepts orders for delivery within the US, UK, and Canada only (including APO/FPO/DPO). For orders to be shipped outside of the United States, please visit ErnoLaszlo.EU, or contact our brand ambassador Anne McFadden by calling 646.370.1536 or by emailing annemcfadden@ernolaszlo.com.

 

HOW DO I JOIN THE REWARDS PROGRAM?

You can join our Institute Rewards Program by creating an account. Once you have an active account, you will earn points for every order placed.

 

WHERE CAN I SEE MY REWARDS POINTS?

You can check your current standing in our Institute Rewards Program by checking on this page.

Please note: you must be logged in to see your details.

 

HOW DO I EARN REWARDS POINTS?

There are several ways that you can earn points, including simply by creating your account! To view all the eligible ways to earn points, please visit this page