Frequently Asked Questions

You may check the status of your most recent order(s) by signing into your account in the top right corner.

Your account page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.

For time sensitive requests, such as order cancellations or address changes, please email us at advisor@ernolaszlo.com, chat with a member of our Advisor team, M-F 9 AM – 9 PM EST or call us at 888-352-7956 for assistance.

You can cancel your entire order within 30 minutes of placing order by contacting our Advisor team.

*Unfortunately during sale periods, we are unable to cancel any orders due to the volume.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available
- Cannot ship to address provided
- A duplicate order was placed
- Cancelled due to a customer request
- Suspicion regarding ordering excessive quantities of multiple items

We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please email us at advisor@ernolaszlo.com, chat with a member of our Advisor team, M-F 9 AM – 9 PM EST or call us at 888-352-7956 for assistance. Our team reserves the right to cancel orders for any reason, including those that may not be listed above.

Please contact us within 30 minutes of order placement by emailing us at advisor@ernolaszlo.com, chatting with a member of our Advisor team, or call us at 888-352-7956 for assistance. We will try to accommodate the request.

*Unfortunately during sale periods, we are unable to edit, change, or cancel any orders due to the volume. If there is a problem with your address, we will work with our warehouse to correct this.

We ship to all 50 states, as well as the UK and Canada.

In the US, orders over $100 ship for free. Orders under $100 will have an $8 shipping fee.

International orders for Canada over $200 CAD ship for free. All other international orders will have a $45 CAD shipping fee. International orders for the United Kingdom orders over £200 GBP ship for free. United Kingdom orders below £200 GBP will have a $35 GBP shipping fee.

Our free shipping option for both US and international utilizes USPS and UPS rates. We cannot guarantee what shipping method will be chosen by our warehouse, but all orders will receive a tracking number upon shipment. Orders are typically received 2-5 business days from the shipment date. All orders from NJ.

We also offer 2nd Day Air for $15, or Overnight for $40.

Please note, should you order Light Controlling Toner, your entire order will be shipped USPS due to alcohol being a hazmat. If you need other items quickly, we recommend placing two separate orders.

Please note: USPS and UPS may not have tracking information available for up to 24 business hours after the order is shipped.

Ernolaszlo.com accepts orders for delivery within the US, UK, and Canada only (including APO/FPO/DPO).

For orders to be shipped outside of the United States, UK, and Canada, please visit ErnoLaszlo.EU.

You may check the status of your most recent order(s) by signing into your account in the top right corner. This is the easiest and fastest way to get the most current information regarding your Erno Laszlo orders.

For time sensitive requests, such as order cancellations or address changes, please email us at advisor@ernolaszlo.com, chat with a member of our Advisor team, M-F 9 AM – 9 PM EST or call us at 888-352-7956 for assistance.

We’re sorry to hear you didn’t receive your order!

Please email us at advisor@ernolaszlo.com, chat with a member of our Advisor team, M-F 9 AM – 9 PM EST, or call us at 888-352-7956 for assistance.

We’re sorry to hear your order was not received in good condition! 

Please email us with photos at advisor@ernolaszlo.com, chat with a member of our Advisor team, M-F 9 AM – 9 PM EST, or call us at 888-352-7956 for assistance. 

*Unfortunately damaged items that are not documented are not eligible for credit.

• American Express
• Discover
• MasterCard
• Visa 
• Klarna

Unfortunately, we do not accept the following:

• CODs
• Layaway plan
• Personal Checks
• Money Orders
• Credit cards with billing addresses outside the US, Canada, or the UK.

Important Information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

If for any reason you are not happy with your purchase on ernolaszlo.com, you may return the product to us for a full refund within 30 days of receiving your order. We accept returns in any condition. Any Product Bundles, Sets, or Product with multiple components must be returned in their entirety.

• To prepare your return package, please fill out the Return Form section on the back of the invoice (enclosed in your original order) and place it inside the return package.
• Follow the shipping instructions provided on the Return Form to send your return package.

We accept returns in any condition, and do not require the original packaging.

If the items received are damaged, please refer to Damaged Items.

Please note: Only products purchased on ernolaszlo.com may be returned for refund.

If you have questions about returns or exchanges, please email us at advisor@ernolaszlo.com, chat with a member of our Advisor team, M-F 9 AM – 9 PM EST, or call us at 888-352-7956 for assistance.

Our returns address is:
Erno Laszlo C/O Market Speed Logistics
Attn: Returns
111 Melrich Road, Suite A
Cranbury, NJ 08512

If the items received are damaged, please refer to Damaged Items.

Please note: Only products purchased on ernolaszlo.com may be returned for refund.

Free gifts with purchase are offered periodically and are subject to specific qualifying terms. We reserve the right to limit gifts with purchase to one (1) per order. Orders that attempt to redeem more than one gift may be adjusted or canceled to ensure fair access for all customers.

To receive a discount on your first order, you must sign up for our email newsletter. This can be done by entering your email in the pop-up on the home page, or in the box at the bottom of our website. Once you confirm your email address, you will receive an email with your 10% off code.

Please note, if you have purchased from us before and sign up for the newsletter, you will not receive a 10% off code in your email.

You can join our Institute Rewards Program by creating an account. Once you have an active account, you will earn points for every order placed.

Erno Laszlo’s loyalty program is a tier-based program determined by a customer’s spend threshold within a rolling 12-month calendar year, beginning on the date when a customer enters a tier. When you join, you automatically enter the Debut Tier. After spending $1,000, you will be automatically moved up to the Icon Tier. Your status in a particular tier is good for the year in which you qualify. After that, maintain your spending to maintain your tier. If you do not meet your spend threshold, you will remain in the Debut Status. For more information on tier thresholds and ways to earn points, visit our rewards page.

To give loyalty members the opportunity to remain or upgrade their tier status, there will be a one-year period to spend toward your current tier or upgrade.

At checkout, ensure you are logged into your Erno Laszlo account to view the number of points redeemable. Currently, points are redeemable for up to $40 in credit. 

Please note: Points will expire after 12 months.

You can check your current standing in our Institute Rewards Program by checking on this page.

Please note: you must be logged in to see your details.

We offer Route Shipping Protection at checkout as insurance against a variety of problems that can occur during transit and the delivery process. Route is available for purchase for a very small fee at checkout when selecting your shipping method. Both our international and domestic customers can opt-in for Route. Customers who are protected under Route can file claims to receive a replacement or a refund back for packages that are lost in transit, arrive damaged, or are stolen. The claim filing process includes three steps and is completely self-serve and easy to do.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Please note: orders that have not added Route protection may not be eligible for replacement or refund. Please contact advisor@ernolaszlo.com with details of the problem, and photos if damaged.

You can read more about Route here: Route Package Protection Policies

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/

Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

Please visit our Authorized Retailers page to find the closest Erno Laszlo retailer near you. 

If an item selected is temporarily out of stock at the time of your order, you can sign up to notified when it is back in stock by going to the product page, clicking “Notify Me When Available” and entering your email address. Unfortunately there are many supply chain problems these days and some of our favorites have been delayed.

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Contact our Advisor Team and we are happy to assist you in finding a suitable alternative.

Erno Laszlo gift cards are redeemable at Ernolaszlo.com.

Gift cards are virtual and sent via email. Be sure to add your recipient's email address to your order by selecting "I want to send this as a gift" on the product page.

Gift Cards are not eligible for discounts, free samples, or gifts with purchase.

Read Terms & Conditions here.

Erno Laszlo uses Shopify as its secure eCommerce platform. Shop Pay is a checkout feature offered by Shopify and is available as a convenience to our customers.

Erno Laszlo does not own or operate Shop Pay. Using Shop Pay is entirely optional.

No. You do not need a Shop or Shop Pay account to place an order on ErnoLaszlo.com. You may always check out as a guest using standard payment options.

Shop Pay may appear at checkout because Erno Laszlo uses Shopify as its eCommerce platform. Seeing the option does not mean you are enrolled or required to use it.

Shop Pay stores your information only if you
previously chose to use it and opted to save your details during checkout on a Shopify-powered website.

Your information is stored securely by Shopify, not by Erno Laszlo, and is used to speed up checkout.

Yes. Shop Pay uses industry-standard encryption and security measures to protect your personal and payment information. Shopify is PCI-compliant and follows strict security protocols.

No. Erno Laszlo does not store your full payment details. If you choose to use Shop Pay, your payment information is securely
stored by Shopify.

If you’ve used Shop Pay on another Shopify-powered website, your email may be recognized to help speed up checkout. You are not required to continue using Shop Pay.

You can check out without Shop Pay at any time by selecting “Checkout as Guest” or choosing a different payment method and entering your details manually during checkout. Using Shop Pay is never required.

No. Shop Pay does not place orders automatically. Purchases will require your confirmation during checkout.

Orders placed with Shop Pay follow the same policies as all ErnoLaszlo.com purchases. Please contact Customer Care as soon as possible, and we’ll do our best to assist.

You can update your Shop Pay information—such as your shipping address, payment method, or email—by logging into your Shop
account through the Shop app or on the Shop app website.

Because Shop Pay is managed by Shopify, Erno Laszlo cannot delete Shop Pay data on your behalf. To manage or delete your information, log into your Shop account via shop.app or contact their support directly.

Shop Pay is a standard checkout option on Shopify-powered sites and cannot be removed, but it is always optional to use.

If you opted into Shop Pay, you may receive order updates via email or SMS. Notification preferences can be managed directly through your Shop account.

For questions related to Shop Pay accounts, saved information, or notifications, please contact Shopify Support.

For questions about your Erno Laszlo order, shipping, or returns, our Customer Care team is happy to help. You can contact us at advisor@ernolaszlo.com or 1-888-352-7956.