Shipping & Returns

Shipping & Returns

Please note, due to the volume of orders we are unable to make changes to, or cancel, orders placed during the sale. If you have made an error with your shipping address, please contact advisor@ernolaszlo.com or 888-352-7956 with your order number and corrected address as soon as possible. 

At this time, Erno Laszlo’s fulfillment partner is taking preventative measures to protect their workers and our customers safety. Due to these precautions, your shipment processing time is going to be extended up to 72 hours of processing. Please expect delays, but we are working hard to ship all orders as quickly as possible.

Lost your shipping information? No problem. Shipping Information and tracking numbers may be obtained by emailing us at advisor@ernolaszlo.com or by calling 1.888.352.7956 Monday through Friday 9:00am – 5:30pm EST.

At this time Erno Laszlo ships to all 50 United States, via the service rates listed below. 2-day shipping to P.O boxes is not available. You must have a physical address. 

Domestic Shipping Rates

  • Ground Shipping within the 48 contiguous U.S.
  • Free for Orders $50+ // $5 Flat fee under $50.
  • 2 Business Days with Saturday Delivery
  • Ground Shipping to Alaska & Hawaii
  • Free for Orders $50+ // $5 Flat fee under $50.
  • 2 Business Days with Saturday Delivery
  • Fedex Overnight delivery (where available) $25.00 and 1 business day

  • We ship to all 50 states, as well as the UK and Canada.

Our standard shipping method is Fedex 2 Day Air and USPS First Class for order under 1 lb. However should you order Light Controlling Toner, your entire order will be shipped Fedex Ground, due to alcohol being a hazmat. Our international shipping method is Fedex International.


International Shipping & Promotions

Shipping to UK and Canada

  • Free for Orders valued at $125+ in U.S. Dollars (calculated at the daily exchange rate) // $25 Flat fee in U.S. Dollars (calculated at the daily exchange rate) for orders valued under $125 USD
  • All gifts with purchase will be based on USD dollar value based on the daily exchange rate.  

If you are looking to ship to a country not listed here, you may be able to order directly from our brand ambassador, Anne McFadden. She can be reached at 646.370.1536 or by emailing annemcfadden@ernolaszlo.com.

Returns

We accept returns for any Erno Laszlo products purchased on ErnoLaszlo.com within 30 days of the purchase date. To process your return, please fill out the return slip included in your original order. Repackage the items to be returned and ship to the following address:

Erno Laszlo C/O Market Speed Logistics
Attn: Returns
111 Melrich Road, Suite A
Cranbury, NJ 08512

For your protection, please consider shipping via UPS, Fedex or USPS insured. Erno Laszlo is not responsible for return shipping fees nor lost returns. Once your return is received, it will be processed and a refund will be issued. We do not accept items that are not in their original packaging.

If you receive defective or damaged merchandise, please contact customer service at advisor@ernolaszlo.com for a replacement or refund. You will need to ship the defective merchandise to Erno Laszlo, with shipping costs covered by Erno Laszlo.

For merchandise purchased at one of our retail partners, please contact the retailer’s customer service for their return policy. Erno Laszlo cannot accept Erno Laszlo merchandise purchased with one of our retail partners.